Terms and Conditions

This website is owned and operated by Openground Ltd.

Copyright Info
All content on this website is protected by copyright law. Any use of contents, including imagery and text, must properly credit the publisher, the author, the artist, or the designer. Repost or link to this site without modification on its content, including imagery and text, is welcome. 

Prices are in Hong Kong Dollars (HKD). The listed prices do not include shipping, duties and taxes. All payment is non-refundable and non-transferable except the mentioned damage cases below. 

We accept payment by American Express, Apple Pay, Google Pay, VISA, MasterCard,  Paypal and Shop Pay.

You cannot cancel the product once you placed it. 

We aim to ship the order within 3–7 days. Overseas shipments may be subject to import duties and tax. We have no responsibilities for any additional overseas costs, additional charges must be at the customer's expense. 
We deliver by Hongkong Post and SF Express while SF Express is the default option, please contact us at info@openground.hk if you want to user Hongkong Post instead. We will notify you with the track code once your order is shipped. 

*We do local (Hong Kong) shipping only at the moment. For oversea enquiry, please contact us at info@openground.hk 

Pick-up In Store 
You may also pick up in our store. Please select "Pick Up in Store" in shipping option. 

The estimated shipping date will be stated or be notified on pre-order product page. We will notify the customer by emails on any changes of the actual delivery date. 

Please notify us immediately if your product is received damaged in the post. Take photo of the damaged part, retain the product and packing and email us at info@openground.hk within 7 days upon you received the product. We will arrange a new stock if the damage claim is accepted. Customer would return the item by shipping and all costs will be shouldered by us. 

The warranty is stated on the product if it applies. We do not responsible for any damage or problem is caused by any human factors including but not limited to improper operation, installation, maintenance or usage. We reserve the right, before having any obligation under this limited warranty, to inspect the damaged product, and all costs of shipping the product to us for inspection shall be borne solely by the purchaser.

We only share your Personal Information with third parties to help us deliver our service to you. For example, we share the address to the courier/vendor of shipment to deliver your order to you. We use Shopify to power our online shop, you can read how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.